Contact · Algiers · 2026

How to reach us.

Every channel routes to a real person. Pick the one that fits your question — it'll get to the right team faster.

General

hello@dziri.app

Anyone with a question that doesn't fit below

If you're not sure which channel applies, start here. We'll route you.

↻ Within 3 business days

Support

support@dziri.app

Users, buyers, sellers with an account issue

Account access, transactions, order disputes, refunds, app bugs. Include your registered phone number and a short description; screenshots help.

↻ Same day on weekdays

Partnerships

partnerships@dziri.app

Banks, telcos, payment providers, logistics, civic, big-tech

Integrations, reseller agreements, white-label, government services. Lead with the working session you'd like to have — not a generic intro deck.

↻ Within 5 business days

Press

press@dziri.app

Journalists, analysts, podcast hosts

Story requests, briefings, expert commentary, founder interviews. Fact sheet and logo assets at /press.

↻ Same day for breaking; within 2 days otherwise

Investors

investors@dziri.app

Funds, syndicates, family offices, strategic investors

Data-room access (under NDA), one-pager, full decks, financial model. Lead with your fund's preferred NDA entity. Public framing at /investors.

↻ Within 5 business days

Security

security@dziri.app

Researchers reporting a vulnerability

Coordinated disclosure with reproduction steps and your preferred attribution. We respond within 72 hours and never pursue legal action against good-faith research. Posture at /security.

↻ Within 72 hours

Stories

stories@dziri.app

Merchants, creators, and customers who want to share their journey

Tell us what changed for you. Featured testimonials get a profile boost; we never alter your words, only edit for length.

↻ Within 5 business days

Careers

careers@dziri.app

Engineers, designers, operators who want to build in Algeria

Open roles at /careers. If nothing fits but you'd still be useful, write anyway — concise note about what you'd ship in your first month beats a generic CV.

↻ Within 7 business days

Office

Algiers, Algeria.

We work from Algiers. We don't currently keep a walk-in office for press or partner meetings — visiting partners are hosted at one of our shared meeting venues by appointment. Write to hello@dziri.app to arrange.

Hours & response

We work Algiers hours (UTC+1, Sunday through Thursday for most functional teams). Friday and Saturday: emergencies only.

If a channel above hasn't responded inside the stated window, please re-send with "Re-send:" in the subject line — sometimes the first message gets caught in a filter.

Languages

We respond in the language you write in: Arabic (Algerian or MSA), French, or English. Press releases and investor materials are available in all three on request.