Help center
How can we help?
Short answers about your account, the feed, the marketplace, missions, safety and privacy. Each one describes how Dziri works.
Browse by topic
Pick a topic to jump to its questions.
Account and sign-in
Creating an account, signing in, language and leaving Dziri.
Feed and controls
What you see, why you see it and how to change it.
Marketplace and group deals
Buying, group prices and what to do if an order goes wrong.
Missions and wallet
Brand missions, rewards and your Dziri wallet.
Safety and reporting
Reporting, hiding creators and reaching our team.
Privacy
Your data, your location and your requests.
Account and sign-in
Creating an account, signing in, language and leaving Dziri.
How do I create an account?
Choose Open Dziri at the top of this page, then Create account. You need an email address and a password of at least 8 characters, and you accept the terms of service and the privacy policy. You then set up your profile.
I can't sign in. What should I do?
Check that you are using the email address and password you signed up with. If you still can't get in, write to support@dziri.app from that email address and tell us what happens when you try.
How do I change the language?
Dziri is available in Arabic, French and English. On these pages, use the language menu at the top or bottom of the page. In the app, go to Profile, then Account, then Languages.
How do I get a copy of my data?
Go to Profile, then Account, then Request my data. We prepare a copy of your personal data, and you can download it from the same place once it is ready.
How do I delete my account?
Go to Profile, then Account, then Delete my account, and type DELETE to confirm. Deletion starts straight away and can't be undone. Records the law requires us to keep, such as financial transactions, are kept.
The data deletion page has the details, including how to ask by email if you can no longer sign in.
Feed and controls
What you see, why you see it and how to change it.
What's in my feed?
Posts from people you follow, what's happening near you and what's trending in Algeria. You can switch between these views at the top of the feed.
Why am I seeing this post?
Open More options on the post and choose Why am I seeing this?. You'll see the main reasons it was shown to you.
How do I see more or less of something?
In More options, choose Show me more like this or Less like this. To stop seeing a creator in your feed, choose Never show followed by their name.
What is Tune your feed?
Go to Profile, then Tune your feed. For the channels and topics in your feed, choose Block, Less, Default or Boost. Your feed then follows those choices.
How does Dziri choose what to show?
The principles, your controls and how moderation works are explained on the transparency page.
Marketplace and group deals
Buying, group prices and what to do if an order goes wrong.
What can I find in the marketplace?
Products, cars, homes and stays, along with job offers and local service providers.
How do group deals work?
A group deal has a lower price that applies once enough buyers join before the deadline. When you join, you pay the starting price from your Dziri wallet.
- If the deal reaches a lower price, the difference goes back to your wallet.
- If not enough buyers join before the deadline, the full amount goes back to your wallet.
Can I leave a group deal?
Yes, while the deal is still open. Go to My orders in the marketplace and cancel your booking. The amount goes back to your wallet.
How do I report a listing?
Report it from the listing and pick a reason, or write to safety@dziri.app with a link to the listing and what is wrong with it.
Something went wrong with an order
Start by messaging the seller. If that doesn't solve it, write to support@dziri.app with the product, the seller and the date of the order.
Missions and wallet
Brand missions, rewards and your Dziri wallet.
What are brand missions?
Simple tasks for brands. Once a mission is checked and accepted, the reward is paid to your Dziri wallet.
Where can I follow my missions?
In Missions, open My submissions. Each submission shows its status and, if it isn't accepted, the reason.
Why hasn't my reward arrived?
Every mission is checked before it pays, so a reward arrives only once the check is complete. Some rewards are also held for review before they are paid, and the status in My submissions shows when that is the case.
Each social account can be linked to only one Dziri member.
Where do I see my balance?
Open Wallet. It shows your balance, and Activity lists each movement.
Something looks wrong in my wallet
Write to support@dziri.app with the date and amount of the movement you are asking about. Never share your password or a one-time code, including with someone who says they work for Dziri.
Safety and reporting
Reporting, hiding creators and reaching our team.
How do I report a post?
Open More options on the post, choose Report, then pick a reason. We don't tell the person who reported them. Reports are reviewed.
Can I block someone?
Yes, from their profile. You can also stop seeing a creator in your feed with Never show, and write to safety@dziri.app if someone is bothering you.
Something is urgent or unsafe
If someone is in immediate danger, contact the police or emergency services first. Then write to safety@dziri.app with links to what you saw.
I think a decision about my content or account was wrong
Appeal from the app, or write to appeals@dziri.app with a link to the content or your profile, what happened and why you think it was wrong.
Where are the rules?
The community guidelines explain what is allowed and how we enforce it. The safety center brings the tools together.
Privacy
Your data, your location and your requests.
How is my location used?
Offers near you use your location only after you allow it in your browser or phone, and your precise position isn't stored. You can turn location off at any time in your browser or phone settings.
What data does Dziri collect?
The privacy policy explains what we collect, why, and your rights under Algerian Law 18-07.
How do I make a request about my personal data?
For a copy of your data, use Request my data in the app. For other requests, such as correcting or deleting your data, write to privacy@dziri.app from the email address on your account.
Does Dziri use cookies?
Yes, a few: to keep you signed in and to remember choices such as your language. The cookie policy lists them.
Still need help?
Write to our support team at support@dziri.app. Tell us what you were trying to do and what happened.